Service Support

WiFi badge Series

Question 1: Is the network indicator light (blue light) flashing at the same time as the recording indicator light (green light)?

Answer: The device is simultaneously recording and uploading audio files.

Question 2: Is the network indicator light blue or red on (similar to the pink light status)?

Answer: The device needs to be charged when it is in a low battery state (the red light on the battery indicator indicates low battery charging, and the green light on the battery indicator lights up when fully charged).

Question 3: The blue light on the network indicator keeps breathing and flashing slowly after turning on - network connection failure?

Answer: Unable to connect to WiFi successfully. Check for network issues with the WiFi itself, such as the need for 2.4G frequency band, whether the WiFi account password is correct, and whether there are any extra spaces causing recognition errors when configuring the WiFi account password. And check whether the network signal environment is good, whether the device is successful, and whether the SN number is correctly bound to the management platform.

Question 4: Short press/long press to shut down without any response?

Answer: Press the reset button next to the charging port with the card pin to reset, and then turn on the device.

Question 5: Is there no audio file uploaded on the platform?

Answer: Check if the device number is correctly bound, if the device status is normal, and if the uploaded file log exists.

Question 6: Can I record without connecting to WiFi?

Answer: Even if the network connection is not successful, recording can still be done, but the recording file will not be uploaded to the platform. After the network connection is successful, the recording file will be automatically resent.

Question 7: Scan code for distribution network failure?

Answer: Ensure that the device enters the distribution network mode - in the shutdown state, press and hold the recording button while pressing the power button to enter the distribution network mode (the indicator light status in distribution network mode: only the blue network indicator light is breathing and flashing). Scan the code to open the webpage when the phone is connected to the internet normally. After connecting to WiFi, the phone needs to allow no network usage, then open the already opened network webpage, and click on the status box for unconnected (which will reload).

Question 8: Can't recognize the serial port when using the toolbox distribution network?

Answer: Check if the device is connected to the network using a Type-C data cable, if the toolbox is the latest version, and if the driver is installed.

Question 9: Why do I refresh accounts that do not display WiFi when using the toolbox?

Answer: First, you need to click on the local WiFi display on your computer, and then click on the refresh button in the toolbox. If it is a desktop computer and there is no additional network card inserted, WiFi cannot be recognized, so WiFi cannot be refreshed continuously. At this time, you can directly enter the WiFi account and password in the input box to connect, click the one click network button, and then click the restart device button.

Question 10: Why does the blue light keep flashing and unable to upload when connected to the internet?

Answer:

(1) Check whether the equipment number bound to the quality inspection platform is identical to the equipment number (case sensitive).

(2) Check the version number of the device (upgrade to version 0.2.9 or higher to upload files properly).

(3) Check the network situation to ensure sufficient bandwidth and good signal strength (you can use your phone to turn on the 2.4G frequency hotspot to connect to a device and test if it is due to poor network conditions).

(4) If there are too many compressed files and uploading is slow, you can delete the compressed files first and then restart the recording operation.

Question 11: Abnormal indicator light display, unable to charge and turn on the device?

Answer: Contact the business to replace the equipment in a timely manner.

Hanging4G/Badge4G Series

Question 1: Is the network indicator light (blue light) flashing at the same time as the recording indicator light (green light)?

Answer: The device is simultaneously recording and uploading audio files.

Question 2: Is the network indicator light red?

Question 3: Is the network indicator light flashing red and blue at the same time?

Answer: The device has not undergone time calibration and needs to be restarted. If the SIM card can connect to the network normally, it can be restored to normal after obtaining the network time.

Question 4: Does the blue network indicator light keep flashing after turning on?

Answer: Failed to connect to the network. Check if the SIM card has network issues and if the network signal environment is good, and if the device is successfully bound to the management platform with the correct SN number. If the MQTT address has been modified, it is necessary to confirm whether the domain/IP has been submitted to the operator for reporting.

Question 5: Short press/long press to shut down without any response?

Answer: If there is recording, turn off the recording first and then turn off the device. If there is no recording and the device still cannot be turned off, you can use the card pin to press the reset button next to the charging port to reset it, and then try again.

Question 6: Is there no audio file uploaded on the platform?

Answer: Check if the device number is correctly bound, if the device status is normal, and if the uploaded file log exists.

Question 7: Is the device status on the platform abnormal?

Answer: Check whether the SIM card has regional restrictions (in Xinjiang, Yunnan, Xizang and other special regions, the SIM card needs to inform us in advance to notify the operator to report). The reported status will be normal after the network is normal.

Question 8: Can I record without connecting to the internet?