Service Support

✓ Fast startup speed, entering the system in 20 seconds.

✓ Supports large capacity hard drives of 500GB/1TB SATA interface hard drives (2.5-inch laptop hard drives).

✓ Supports up to 8 lines for simultaneous recording.

✓ 1.8-inch black and white screen dot matrix 128 × 46.

✓ Comes with a built-in network for easy networking and remote monitoring.

✓ Fully automatic recording without the need for a computer.

✓ Low power consumption, low heat generation, and can run 24 hours without the need for a fan.

✓ The device has multiple recording startup modes: pressure control, voice control, key control, polarity reversal, and continuous recording.

✓ The voltage range of each channel can be flexibly adjusted to meet the normal detection status of various voltage ranges without the need to adjust hardware.

✓ Each channel AGC can be independently turned on or off to ensure optimal sound quality.

✓ The recording conditions and parameter values for each channel can be set separately.

✓ Recording time slots of at least 8 per day can be flexibly set according to needs.

✓ PC management software can add address book or extension information, automatically associate recording with CDR.

✓ Support importing Outlook data for easy synchronization of contacts.

✓ Can set incoming/outgoing call screen and dwell time, display contact list for detailed consultation.

✓ Specific phone or extension numbers can be set to not be recorded, saving hard drive storage space.

✓ Special numbers can be set to hide and display, protecting personal privacy (such as bank card content).

✓ Specific content can be muted to protect important information.

✓ 500GB hard drive storage, can set up loop recording to overwrite old records.

✓ Automatically calculate the size of used/unused space for timely understanding of storage status.

✓ Each phone call recording is instantly written to the hard drive, recording incoming and outgoing phone numbers, call date and time, call length, and other information.

✓ Automatically recognize incoming/outgoing calls, record the number of ringtones, and facilitate viewing of answering efficiency.

✓ Recording records can be edited with notes and important symbols can be set for prominent reminders.

✓ Identify missed calls and record detailed information, with prominent special icons for reminders.

✓ Local operation: Directly search for records, play recordings, delete, annotate, etc. through the touch screen and buttons.

✓ PC management software: supports multiple condition combinations for retrieval (number, extension, name, date, call length, etc.).

✓ Detailed presentation of CDR recording and multi column display of information.

✓ Recording records are cached and played online, with waveform graphics displaying sound content.

✓ Adopting SQLite efficient database for flexible cross platform viewing.

✓ Multiple statistical methods: by day, by week, by month, with call records presented graphically.

✓ Can directly export Excel spreadsheets for easy saving, analysis, and management.

✓ Recording records can be directly sent via email to a designated account.

✓ The system uses permission management to assign different permissions to each user.

✓ Connect to a computer to view the usage status of all phone lines and monitor call content in real-time.

✓ Audio files are encrypted and can only be played by authorized users.

✓ Multi account and multi permission login, group and hierarchical management, ensuring more secure data.

✓ Network automatic backup: Set by day/week/month, start backup at regular intervals.

✓ USB backup: Insert the device to directly backup records within a specified time range.

✓ Disc backup: Burn to a CD/DVD drive through a computer burner.

✓ Comes with a built-in network interface, automatically obtains an IP address when plugged in with an internet cable.

✓ PC management software automatically discovers device IP addresses within the LAN.

✓ Support private network or Internet connection, remote monitoring, real-time monitoring, downloading backup.

✓ Automatically record important operation logs such as account login/logout, parameter setting modification/deletion, etc.

✓ Multiple warning messages can be set (such as port power failure, prolonged disconnection, prolonged calls, etc.).

✓ Central management software: Centralized management of recording devices at various points across the country, real-time monitoring and retrieval of recordings, automatic/manual backup to headquarters servers.

✓ Secondary development: Customized development based on customer needs, tailored to create exclusive products.

✓ Multi language support: Supports multiple languages such as Simplified Chinese, Traditional Chinese, English, etc.